Need help? Support is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact the team any time for account verification, deposit or withdrawal queries, app or browser troubleshooting, or to send feedback. Use live chat for the fastest response, or email for detailed matters. Request account changes, self-exclusion or limit adjustments through the team and we’ll point you to the right contact for VIP, payments or privacy enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] (Mon-Fri 09:00-18:00 AEST) |
| Affiliate enquiries | [email protected] (Mon-Fri 09:00-18:00) |
| Phone | +61 3 9274 5821 (voice, SMS; local rate applies) |
| Working hours | Live chat 24/7 - Phone Mon-Fri 09:00-18:00 AEST |
Email Support
Email is the preferred way to contact us for detailed requests, account issues or anything that needs an explanation or supporting documents. Add a clear subject line and include your up-to-date contact details so we can identify your request and get back to you. Missing or outdated details may cause delays, particularly if we need more information.
Contact Form
Response Time
Contact our support team via live chat or email. Most enquiries are answered within one business day. Simple requests get faster replies; complex verification or payment issues can take longer depending on their nature and may require additional checks. If you need urgent help, use live chat for the fastest response and we’ll keep you updated while we work on your case.
Feedback
Tell us what you think - suggestions, bugs or new feature ideas help shape the site. Send feedback via Live Chat, email or the feedback form. We review every submission and use it to improve promotions, payments and gameplay. Your input helps us fix issues faster and tailor offers, so please get in touch and let us know how we can make the casino better.