Privacy Policy Details

We are Shazam Casino and this Privacy Policy explains how we collect, use and protect your personal information when you access our casino services. The page sets out the types of data we gather, why we process it, who we may share it with and the choices you have about your information. It also explains the security measures we use and how to contact us about your data. Read this policy to understand how your details are handled while using our site and services.

Types of data collected

Personal data - name, date of birth, email, phone, address and identity documents for verification (passport, driver licence). Transactional data - deposits, withdrawals, payment method details, currency (A$), game history and bonus activity. Technical data - IP address, device and browser type, operating system, app identifiers and log files. We collect only what’s necessary for account management, payments and compliance with legal requirements.

How information is used

Account setup and verification, processing deposits and withdrawals, KYC checks and compliance. Transaction records for billing and dispute resolution. Fraud detection and security monitoring. Customer support and account notifications via email or in-app messages. Marketing communications only where you opt in; you can opt out at any time. Aggregated data may be used for analytics and product improvement without identifying you.

Data protection and security

We protect data with industry-grade encryption in transit and at rest, including 256-bit TLS. Access to personal data is limited to authorised personnel and third parties with a need to process data on our behalf. Two-factor authentication is available for accounts. Backup and retention practices follow legal and operational requirements. We do not publish user data and maintain controls to prevent unauthorised access.

Cookies and tracking technologies

We use essential cookies for login and session handling, analytics cookies to measure site performance and optional tracking for marketing. Third-party providers may set cookies for analytics and advertising. You can manage cookie preferences in your browser or via the cookie settings on site. Disabling non-essential cookies may affect some features.

User rights

Access, correction and deletion

You can request access to the personal data we hold, ask for corrections or request deletion where permitted by law and operational needs. Some data must be retained for legal or regulatory reasons (for example KYC and transaction records). To exercise rights, contact Live Chat or use the support options in your account. We will respond within a reasonable period.

Data sharing and third parties

We share data with payment processors, game providers, identity-verification services and legal or regulatory authorities when required. Third parties process data under contract and are required to protect it. We do not sell personal data. Transfers outside Australia are subject to safeguards and applicable privacy rules.

Updates to this policy

We may update this privacy policy to reflect changes in law, services or processing practices. Material changes will be notified via the site or your registered contact method. Continued use after changes indicates acceptance. Check the policy regularly for current details and contact support via Live Chat or your account portal for any queries