Safer Gambling

We take player safety seriously and set clear expectations under Shazam Casino Responsible Gambling. Our approach is practical and direct: provide tools, guidance and contact points so customers can control play and limits. You can choose deposit caps, loss limits, session reminders, time-outs or longer self-exclusion. We offer straightforward instructions in account settings and routes to professional help if needed. Use the available controls and contact support to adjust limits or discuss concerns — we are here to help you keep gambling within your comfort zone.

Player protection principles

Clear rules and accessible tools are core. We emphasise voluntary controls, informed choice and easy access to limit settings. Privacy and discretion are respected. Guidance is non-judgemental and focused on keeping play responsible.

Tools to manage gambling activity

Controls live in your account settings. Options include deposit limits, loss limits, session time caps, reality checks and full self-exclusion. Changes that reduce exposure take effect immediately. Increasing some limits may require a short waiting period to prevent impulsive changes.

Deposit and loss limits

Set daily, weekly or monthly deposit caps that suit your budget. Loss limits stop play when a chosen loss threshold is reached. Limits apply across payment types and are designed to keep wagering predictable and affordable.

Time-outs and self-exclusion

Choose short time-outs for cooling off or longer self-exclusion for extended breaks. Time-outs pause access immediately. Self-exclusion can be temporary or indefinite and suspends promotional offers while active. Contact support to confirm or review options.

Recognising signs of problematic behaviour

Watch for chasing losses, borrowing to fund play, neglected responsibilities, or anxiety about gambling. Sudden changes in play frequency, staking patterns or repeated limit breaches are indicators to pause and reassess.

Guidance for staying in control

Set a budget before you play and stick to it. Use preset deposit limits and session reminders. Take regular breaks and avoid gambling when stressed or under the influence. Treat play as entertainment with a fixed cost, not a way to make money.

Access to professional help and support organisations

If gambling causes concern, seek professional support. We list local and national services in the responsible gaming section. For Australia, resources include Gambling Help Online and Lifeline. International support contacts and charity helplines are available via the support menu.

How to get help from us

Contact support via live chat or email for assistance with limits, self-exclusion or referrals to services. We provide clear steps to place or lift limits and information on external help. Use account tools first; contact us whenever you need further assistance.